Refund Policy

General Refund Terms

• We offer refunds only for eligible services purchased directly from ZenexCloud.com.
• Refund requests must be made within 7 days of the initial purchase.
• After 7 days, no refunds will be provided.
• Setup fees, domain registrations, or any third-party costs are non-refundable.

Eligibility for Refunds

Refunds are applicable only if:

• The service did not work as described and we failed to resolve the issue.
• There was a technical fault from our side preventing the service from being used.
• The customer did not violate our Terms of Service.

Non-Refundable Services

• Domain Registrations & Renewals
• SSL Certificates & Software Licenses
• Setup or Installation Fees

How To Request A Refund

To request a refund, please contact our support team at support@zenexcloud.com with:

• Your order details
• The reason for your refund request
• Any relevant screenshots or evidence (if applicable)

Processing Time

Once your refund request is approved, we will process it within 7-10 business days. The refund will be credited to the original payment method.

Modifications To Policy

ZenexCloud reserves the right to modify this Refund Policy at any time without prior notice.